Shipping policy

Thank you for shopping with PeptiUAE. We are committed to delivering your order safely and efficiently. Please review our shipping terms below.

Order Processing Time

All orders are processed within 1 to 3 business days, excluding weekends and public holidays, after receiving your order confirmation email. Orders are processed and shipped on weekdays only.

You will receive another notification once your order has shipped.

During high-volume periods, processing times may be slightly delayed. We appreciate your patience.

Shipping Rates and Delivery Estimates

Shipping charges for your order will be calculated and displayed at checkout.

Estimated delivery times:

  • Standard Shipping: 3 to 7 business days

  • Express Shipping: 1 to 3 business days

  • International Shipping: 7 to 15 business days, depending on the destination

Delivery times are estimates and may be affected by courier delays, customs processing, weather conditions, or other unforeseen factors.

Order Tracking

Once your order has shipped, you will receive a shipping confirmation email containing your tracking number. Please allow up to 24 hours for tracking information to update.

Shipping Locations

We currently ship to most locations and select international destinations. If your country is not available at checkout, please contact us before placing your order.

Customs Duties and Taxes for International Orders

International orders may be subject to customs duties, taxes, or import fees once they reach the destination country. These charges are the responsibility of the customer and are not included in the product or shipping price.

Delays and Lost Packages

PeptiUAE is not responsible for shipping delays caused by couriers, customs, or events beyond our control. If your tracking shows "delivered" but you have not received your package, please contact the courier directly first. If you still need assistance, reach out to us and we will help where possible.

Incorrect Shipping Information

Please ensure your shipping address is correct at checkout. PeptiUAE is not responsible for orders shipped to incorrectly provided addresses. If you notice a mistake, contact us immediately at tlelacraw@gmail.com.

Damaged Items

If your order arrives damaged, please contact us within 48 hours of delivery with your order number and clear photos of the item and packaging. We will review the issue and arrange a replacement or appropriate solution where applicable.

Contact Us

For any shipping-related questions, please contact our support team at:

Email: tlelacraw@gmail.com

Thank you for choosing PeptiUAE.